Terms and Conditions
The following Terms and Conditions govern your use of, and our obligations with regard to, our Gift Cards and Promotional Offers. By purchasing or redeeming any of our Gift Cards and Promotional Offers, you are acknowledging and agreeing to these Terms and Conditions. The terms "you" and "your" refer to the person who purchased and/or the person who is redeeming our Gift Cards and Promotional Offers. The terms "we," "our" and "us" refer to 1-800-Flowers.com, Inc. and its related Affiliates, including Fresh Gift Cards, Inc.
THE GIFT CARD and GIFT CERTIFICATE.
The Gift Card and Gift Certificate is a prepaid payment device that comes with a set dollar value. It is not a credit card, charge card or debit card. The Gift Card and Gift Certificate has no associated service or dormancy fees and no expiration date. The Gift Card and Gift Certificate can be used at the brands, the company owned and participation franchised retail stores, web sites and on phone orders, as listed at www.FreshGift.com. We reserve the right to require credit card or alternate non-promotional payment method information for verification purposes, even if the Gift Card or Gift Certificate fully covers the transaction order total. We do not allow the purchase of a Gift Card with another Gift Card, Gift Certificate, Savings Pass, Appreciation Award, Award Card, or Rewards Pass. Your 19-digit Gift Card may become redeemable at additional brands and locations, which information will be updated on this page. The Gift Card and Gift Certificates may only be used to purchase products and services and may not be redeemed for cash, unless otherwise prohibited by law. The Gift Cards and Gift Certificates are not transferable and may not be used for unlawful purposes. Our Gift Cards and Gift Certificates are issued and administered by Fresh Gift Cards, Inc.
INFORMATION ABOUT AVAILABLE FUNDS
The Available Funds on the Gift Card, Gift Certificate, Savings Pass, Appreciation Award, Award Card and Rewards Pass at the time of purchase or issuance is clearly displayed either on the card, letter, email or accompanying packaging. You can call our toll-free number 1-800-242-5353 to check your card balance if not displayed on the card. As you use the Gift Card, Gift Certificate, Savings Pass, Appreciation Award, Award Card, or Rewards Pass, the Available Funds will be reduced by the full amount of each purchase including taxes, service or shipping fees and charges and any other fees associated with your purchase. To obtain your Available Funds balance call our toll-free number 1-800-242-5353.
LOST, STOLEN OR DESTROYED CARDS
YOU AGREE TO SAFEGUARD YOUR GIFT CARD AND TREAT IT LIKE CASH. If your Gift Cards or Promotional Offers are lost, stolen or used improperly, contact us immediately at 1-800-993-1192. You must provide the serial number and other identifying information. We cannot provide a replacement card or pass if you do not have your serial number available or are unable to provide sufficient identification. If our records show that there are still Available Funds associated with the serial number and that it has not yet expired, we will cancel the serial number and issue you a replacement. The replacement card or certificate will be in the current amount of Available Funds associated with your lost, stolen or destroyed serial number at the time you notified us that it was lost, stolen or destroyed. NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR LOST, STOLEN OR DESTROYED GIFT CARD OR GIFT CERTIFICATE BEFORE YOU NOTIFY US. LOST, STOLEN OR DESTORYED GIFT CARDS AND GIFTS CERTIFICATES MAY NOT BE REPLACED WITH CASH, UNLESS PROHIBTED BY LAW.